BRACNet Limited is hiring!
Position: Call Center – Intern
Job Type: Internship
Workplace: Office
Job Location: Dhaka, Bangladesh
Salary: 5,000 BDT
Key Responsibilities:
- Receive customer calls professionally and provide accurate information and solutions.
- Handle queries related to accounts, cards, loans, digital banking, transactions, fees, products, and services.
- Receive complaints from bank branches regarding link-down and service issues and provide solutions or forward them to the concerned person.
- Register, resolve, and follow up on customer complaints within the defined SLA.
- Assist customers with permitted service requests following bank procedures and authentication requirements.
- Conduct callbacks, customer follow-ups, service confirmations, and campaign-related calls.
- Explain banking products, services, campaigns, digital channels, and applicable charges accurately.
- Identify customer needs and recommend relevant banking products such as cards, deposits, loans, and digital services.
- Escalate technical, financial, fraud-related, or policy-related issues to the appropriate department.
- Follow customer identification and security procedures before providing account-related information.
