Paperfly Private Limited is Hiring!
Position: Customer Experience Expert
Vacancies: 05
Job Location: Mohakhali, Dhaka
Salary: BDT 15,000–16,000 + KPI
Application Deadline: 20 July 2026
Educational Requirements:
- Graduate from any discipline.
Experience:
- 0–2 years of experience in customer service or a related field.
- Fresh graduates are encouraged to apply.
Key Responsibilities:
- Track order deliveries to ensure timely delivery with minimal delays.
- Coordinate with the operations team to resolve delivery-related issues.
- Ensure all orders are delivered within 72 hours and follow up on delays.
- Monitor daily order progress and resolve potential issues proactively.
- Manage urgent and priority deliveries efficiently.
- Collaborate with cross-functional teams to expedite important orders and improve customer satisfaction.
- Handle customer complaints regarding late deliveries or service-related issues.
- Act as the point of contact (POC) for partner support, including return verification, hold parcel management, and OTP support.
Required Skills:
- Strong communication and problem-solving skills.
- Ability to work independently and collaborate effectively with teams.
- Proactive and customer-oriented mindset.
Why Join Paperfly?
- Build your career with one of Bangladesh’s leading logistics and e-commerce delivery companies.
- Gain hands-on experience in customer experience and operations.
- Work in a fast-paced environment with opportunities for professional growth.
Apply now and take the next step in your career with Paperfly!
